FAQ

1. How long is shipping?

Shipping usually takes 5–12 business days, depending on your location. Each product page shows an estimated delivery time.

2. Do you ship worldwide?

Yes! CLEO ships globally.

3. How can I track my order?

Once your order ships, you’ll get a tracking link via email.

4. What if I need to change my address?

Contact us immediately. If your order hasn’t shipped yet, we can update it.

5. What is your refund policy?

We offer refunds for damaged, defective, or incorrect items. See our full Refund Policy for details.

6. Can I cancel my order?

Orders can only be canceled within the first 2 hours after purchase.

7. I haven't received my order yet. What should I do?

Email cleocustomerservice3@gmail.com— we’ll help you right away.